QCN offers a full range of medical billing and cash flow
solutions to practices across the US. We customize our medical
billing services around helping your practice succeed because we
do it right the first time!
Is your revenue cycle performance optimal? If your practice's A/R is dragging
and revenue is sagging, then it may be time for a tune-up. Whether your practice
has hundreds or only a few accounts a month which age beyond 60-120 days, QCN
will accelerate your cash flow, and largely eliminate the need to turn accounts
over to a collection agency.
One of the major problems in most medical facilities and offices is the time
needed to follow-up with all accounts receivables, including old accounts
receivable collections along with the day to day calls.
By putting more manpower on your account, we are able to provide
more collection calls per claim/per account/per office. In addition, we provide
a more comprehensive accounts receivable collection protocol while our experts
are calling in on your claims.
Accounts Receivable Analysis
- The claims are researched for completeness and accuracy and work orders are
set up for the call center to make calls. A/R analysts are responsible for the
cash collections and resolving all problems to enable the account to have a
clean A/R during the medical billing process. They also research the claims
denied by the carriers, rejections received from the clearing house, and low
payment by the carriers. They then plan and implement the appropriate actions.
Analyst reviews for global patterns and bulk problems, which can result in
taking care of multiple accounts at the same time.
Calling - This is the hub
of activity around which medical billing and collections operate. The caller
calls insurance companies and verifies if the claim is with the carrier and the
current status. Upon determining whether the account is being processed for
payment or has been denied, the analyst then takes over. In case of payment he
would compile a list of payment details or if denied, he gets the required
pre-requisites and begins the necessary corrective action.
Patient Collections - If
the patient is responsible for any payment including the deductibles we will
make the necessary calls to the patient to collect the amount following billing,
or we can sign them up to our Patient Payment Plan™.
Patient Services
- We handle all the patient calls regarding balance after insurance,
outstanding co-pays, patient deductions and Medicare covered/non-covered
services.
Send initial patient statements showing the overall account balance and
portion owed by the patient.
Track and trace by follow up statements with progressive aging messages,
delinquent letter routines, and telephone follow-up.
Option to pay with credit card, check by phone or set up a payment plan.
Self-Pay Collections.
We do all patient billing and follow up phone calls. We have an
aggressive self-pay team that will exhaust all efforts before sending the
bill to an outside collection agency.
Strict adherence to your collection philosophy and protocols.
Automatic generation of past due notices and collection letters.
Budget plans.
A/R Management.
Customer
Care Support for Patient Inquiries - Your patients interact directly
with our Patient Services Hotline. Patient billing questions are answered personally and
efficiently, they speak directly with your account representative.